Shipping Policy
We usually ship everything via USPS Priority Mail-2-3 day mail within the Continental United States (includes Alaska, Hawaii and Puerto Rico).
SHIPPING
DUE TO COVID 19 OUR CURRENT PROCESSING TIME IS 3-5 BUSINESS DAYS
Domestic orders to the US addresses $65 and over ship free. Gift cards, Specialty boxes and items marked 'Free Shipping' are not calculated in the $65 minimum order.
Orders are processed Monday-Saturday, 8am-5pm EST.
Our turnaround time is as follows:
- Orders will ship after 3-5 days unless your order is custom or made fresh, then it will take an additional 7 days to cure not including the appointed shipping method time.
Shipping charges are based off each shipping package, not per order. Each product specifies under the product description which location the item ships from and you will be notified in checkout if the order if coming from two locations. We do not guarantee multiple orders will be combined and thus do not offer combined shipping or refunds on shipping charges for multiple orders placed.
Once your order is pulled for fulfillment you will receive an email with your tracking number(s).
Please allow 1-2 business days for your tracking information to be available on the carrier website once you receive your shipping notification.We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you only as an estimate. Please note that business days exclude Saturday, Sunday and major holidays.
Domestic Standard shipping - Usually 5 to 7 business days.
Domestic Priority shipping - Usually 2 to 5 business days.
Domestic Express shipping - Usually 1 to 2 business days.
Orders are shipped via USPS unless others stated. In some cases the post office does not show any status on the tracking but please do not worry. This is a delay on their end, rest assured that your package has been shipped the day you received our shipping confirmation.
REFUNDS
Because of the nature of our products, we are not able to resell any item once it leaves our shelves and we do not accept returns. By placing your order the product requested was made unavailable to other customers, and for those reasons once your order is placed we are unable to grant any cancellations or refunds, regardless if the order has shipped. We may offer you a store credit in lieu of a refund if the order is not custom made to your request, however, this is entirely at our discretion. We have this policy to maintain the integrity of our prices. Please contact us to inquire about ordering a sample size (if available) to test a product out before you purchase the full size.
Please notify us of any incorrect shipments or issues with your order within 10 days of receipt so we may make the necessary corrections.
Any adjustments made on the customer's behalf for coupon codes not being applied, requests for combined orders or adding to an order will be refunded in the form of a store credit only. Please email us prior to placing your order if there are any concerns.
DAMAGED ORDER
In the event your delivery is damaged, stolen, or lost during transit, you will be responsible for filing a claim with the carrier for the lost, stolen, or damaged package.
We will not be liable for lost or stolen packages, included packages that are confirmed delivered by the carrier, but not received.
Please use the resources below to file a claim with the carrier in the event that the package has been lost in transit:
USPS
https://www.usps.com/help/
FedEx
https://www.fedex.com/en-us/
UPS
https://www.ups.com/us/en/
Packages will not be reshipped, nor refunds given in the event that packages show delivered, but not received by the carrier, & no insurance was purchased.
Sorry, we do not ship overseas at this time.